Noteikumi un nosacījumi

These are the GENERAL RULES of use applicable to our service and to our Subscribers. From now on will refer to the person who acquires any of the services of Neolo.com as "The Subscriber". The use of contracted services presupposes complete acceptance of the following conditions:

1 - saturs

The services contracted with Neolo.com must be used exclusively for licit purposes. It is strictly prohibited to use any of the services contracted with Neolo.com that violate any local, national or international law. While using the services contracted with Neolo.com, the subscriber may not: • Disclose or transmit illegal, abusive, defamatory, racist, offensive, or any other type of objectionable information, whether through photographs, texts, advertising banners or links to external pages, as well as to publish, transmit, reproduce, distribute or exploit any information or software that contains viruses or any other harmful component, software or other material that is not original (pirated), infringe intellectual property rights, publish or provide material or resources about hacking, cracking, or any other information that Neolo.com deems inappropriate. Any use of the system for illicit purposes will enable Neolo.com to suspend the contracted services without prior notice. To report a service or domain that is being used for unlawful purposes contact our Research Department through: abuses@neolo.com

2 - pakalpojuma atteikums vai atsaukšana

Neolo.com patur tiesības atteikties pārtraukt vai atcelt pakalpojumus, ar kuriem abonents slēdz ar iepriekšēju paziņojumu vai bez tā, ja abonents veic jebkādas darbības vai darbības, kuras Neolo.com uzskata par ļaunprātīgu izmantošanu vai kāda no noteikumu, noteikumu pārkāpumiem. pakļauti šeit, ar iepriekšēju paziņojumu vai bez tā, un neuzņemas atbildību par sekām, kas varētu rasties šī iemesla dēļ. Šajā situācijā ietilpst arī gadījumi, kad Neolo.com tehniskajā apgabalā pakalpojums tiek atcelts uz kontiem, kuriem tiek veiktas darbības, kas neļauj pareizi darboties citiem lietotājiem. Katrs apturēšanas gadījums tiks novērtēts un attiecīgā gadījumā tiks piešķirta klienta administratīva atsaukšana. Tāpat abonents piekrīt un tiek paziņots, ka Neolo patur tiesības neatgriezeniski noņemt, apturēt vai atcelt jebkuru abonenta mitināšanas līgumu, informāciju vai saturu vai līgumu, ja tas ir nepieciešams darbības vai komerciālu apsvērumu dēļ un nav nepieciešams cits paziņojums kā vien Ievērojot noteikumus un nosacījumus. Tāpat Neolo.com var pieprasīt papildu informāciju, lai apstiprinātu klienta kontu, un, lai novērtētu klienta rīcību, var izmantot trešo personu krāpšanas apkarošanas pakalpojumus (piemēram, MaxMind). Neolo.com var ieturēt maksājumus no klienta uz 30 darba dienām klientiem, kurus var klasificēt kā neuzticamus vai kuri neapstiprina savu kontu, izmantojot Neolo.com derīgu identifikācijas numuru.

3 - programmas un skripti

Tādu hostinga kontu gadījumā, kuriem ir izpildes atļaujas, abonents var instalēt un izpildīt skriptus, kurus viņš uzskata par piemērotiem. Tomēr Neolo.com patur tiesības deaktivizēt jebkuru abonenta instalētu skriptu vai programmatūru, kas ietekmē normālu serveru darbību un sabojā citus klientus, kas tajās uztur vietnes. No otras puses, jebkurai programmatūrai vai lietojumprogrammai, ko lietotājs instalē Neolo.com serveros, gan koplietotajos, gan speciālajos serveros, ir jābūt atbilstošai lietotāja licencei, kas garantē lietotāja tiesības. Gadījumā, ja licences verifikācijas pieprasījums tiek prasīts no entītes, kurai pieder instalētā programmatūra, pakalpojums tiks apturēts, līdz lietotājs iesniegs atbilstošās atļaujas minētajai instalēšanai.

4 - datņu izplatīšana

Websites whose purpose is the distribution and storage of files (eg photo galleries, MP3, libraries of download programs, videos, large compressed files, etc.) will be considered on a case-by-case basis. However, Neolo.com reserves the right to cancel suspend or delete such accounts. A site may be considered included in this characterization, when more than 5% of its content is dedicated to archives for distribution. In case of reoffending, for your site to be reactivated you must pay the fine corresponding to US $50.

5 - patērētā satiksme (joslas platums)

Visos mitināšanas plānos, izņemot neierobežotu plānu, kas tiek nekavējoties apstrādāts, ir noteikts mēneša datplūsmas daudzums. Ja pārsniegsit pārsūtīšanas limitu, jums tiks paziņots uz e-pasta adresi, kuru iestatījāt kā galveno kontaktpersonu, reģistrējot pakalpojumu. Ierobežojumu nevar noņemt, ja jūsu vietne tiek bieži pārsniegta, varat pieprasīt sava plāna pagarināšanu, lai iegūtu lielāku pārsūtīšanas ātrumu un izvairītos no iespējamiem tīmekļa pakalpojuma aizsprostojumiem.

6 - hostinga līgums

There is no implied warranty or obligation that is not explicitly listed in this document, on the relationship between the subscriber and NEOLO.COM. Once you have requested the plan and sent the e-mail confirming the purchase order data, you will have 30 days to make the payment corresponding to it. After the payment for the service has been made, it must be informed from the customer area WHOSE ACCESS IS LOCATED ON THE MAIN PAGE OF THE SITE, under the option: "Notify of a Payment" in order to make the activation or renewal of a service. The payment data entry does not guarantee that your payment can be verified, the client will be able to visualize the status of his payment, after the estimated deadline of delay has elapsed, from THE AREA OF CLIENTS. Once your payment is verified, you will be informed through an email in your contact e-mail. In the event that your payment can not be verified by our Administrative Dept., this payment report will be deleted, an email notification will be sent and you must re-inform it by attaching a scan of your payment voucher.

Abonēt pakalpojumu:
Lai atceltu pakalpojumu, klientam tas jāpieprasa un jāapstiprina no klientu paneļa vietnē customers.neolo.com. Ja tas netiek izdarīts un pakalpojums turpina darboties, Neolo patur tiesības rīkoties tā, kā uzskata par nepieciešamu pakalpojuma savākšanai.

7 - Konfidencialitāte

Neolo.com will maintain the confidentiality and security of the information provided by the subscriber for the collection of the service, as described in the Data Protection Law.

8 - datu zaudēšana

Neolo.com is not responsible for the loss of data on the server caused by users, failures in our system or updates on our servers or other imponderable It is the user's responsibility to maintain a backup copy of the site. It is also the responsibility of the user to keep the mails of the webmail system under guard. Neolo.com also makes backups of all sites, but does not provide guarantees about it. Neolo.com does not make backups (backup copies) of accounts greater than 1GB (1024Mb). Therefore, the subscriber must take precautions to ensure his safeguard. In any case, the client needs to restore or obtain a backup of his hosting account. pay USD 30 + VAT for the work that the completion of the task demands.

9 - domēna pārsūtīšanas kavējumi

Neolo.com neatbild par kavēšanos domēnu reģistrācijā un DNS pārsūtīšanā, ko izraisa trešās puses vai lietotājs, kurš iegādājas mūsu pakalpojumus.

10 - maksājumi un termiņi

Maksājuma datums ir no katra mēneša 1 līdz 10. Gadījumā, ja klients neveic maksājumu un paziņo klientam, izmantojot klientu zonu, Neolo.com patur tiesības uz laiku apturēt tīmekļa vietnes darbību. Par atkārtotu aktivizēšanu ir jāsamaksā summa, kas atbilst jūsu pakalpojuma atjaunošanas izmaksām, un tā tiks aktivizēta tikai pēc tam, kad būs verificēta maksājuma akreditācija. Ja maksājums nav veikts 20 kalendārās dienas pēc derīguma termiņa beigām, jūsu vietne tiek galīgi atcelta, un attiecīgi tiek dzēsta visa informācija, kuru lietotājs uzņēma serverī. Tādā veidā lietotājs zaudē visas tiesības pieprasīt izdzēsto informāciju. Pakalpojuma apmaksa tiek veikta mēnesī iepriekš, katru gadu, ceturksni vai mēnesi, kā norādīts plāna detaļās. Norēķinu līdzekļos, kur nepieciešama klienta saziņa, lai informētu un individualizētu veikto maksājumu, Neolo patur tiesības preventīvi apturēt vai atcelt klienta kontu, līdz pēdējais ziņo par minēto maksājumu un Neolo.com izsniedz apstiprinājumu par minētā maksājuma saņemšanu. .

Skaidrojums:

1 - In the event that the hosting plan includes domain when the domain expires, the hosting automatically goes into suspension and changes the status to expired. The owner will have 10 days to pay the same at the renewal price set by Neolo.com and after those 10 days an additional $ 90 for the domain must be paid (except for LOCAL DOMAINS that depending on the regulation of each country its renewal) and of which the client accepts that Neolo.com is not responsible) plus the renewal price of the web hosting to reactivate the operation of the domain and hosting. Neolo does not ensure that a domain can be renewed for more than the payment has been made. In case of impossibility of renewal of the domain, Neolo will reimburse the subscriber the amount paid for the renewal of the domain that may never exceed US $ 11 (single payment).

2 - In the case of plans exclusively for Registration of international domains, when the expiration date the domain automatically goes into suspension and changes the status to expired. The owner will have 10 days to pay the same at the renewal price set by Neolo.com and after those 10 days an additional $ 90 plus the renewal price must be paid to reactivate the operation of the domain. Neolo does not ensure that a domain can be renewed for more than the payment has been made. In case of impossibility of renewal of the domain, Neolo will reimburse the subscriber the amount paid for the renewal of the domain that may never exceed US $ 11 (single payment).

11 - norēķinu konta sadale

Klienta norēķinu konts Neolo.com darbojas ar modalitāti: debetu un kredītu summu. Tādā veidā katrs maksājums, kuru klients ievada, vispirms tiek ieskaitīts administratīvi AKTĪVA un / vai APTURĒTA administratīvā pakalpojuma pirmajai atjaunošanai. Ja pagarinājumu termiņš nav beidzies, summa tiek ieskaitīta neapstiprinātajos pirkumos vai tiek piešķirta kā FAVOR BALANCE nākamajiem pirkumiem vai atjaunojumiem.

12 - modifikācijas

Neolo.com patur tiesības veikt izmaiņas plānu un / vai piedāvāto pakalpojumu raksturlielumos un cenās. Visi paziņojumi, kas ietekmē piedāvāto pakalpojumu tehniskos parametrus, notiks tieši caur mūsu tīmekļa lapām internetā. Un tikai Neolo pakalpojumu izmantošana nozīmē šī dokumenta modifikāciju un / vai atjauninājumu pieņemšanu.

13 - SPAM novēršanas politika (nevēlamas reklāmas nosūtīšana)

Līdz ar interneta izaugsmi pieaug arī e-pasta ļaunprātīga izmantošana. Cilvēki ļoti dusmojas uz surogātpastu un sūta sūdzības pakalpojumu sniedzējiem. Tāpēc mums ir jāieņem stingra nostāja attiecībā uz surogātpastu. Abonents apņemas nepārraidīt nepieprasītu reklāmu, izmantojot e-pastu vai citus līdzekļus internetā, reklamējot jebkurus Neolo.com mitinātus pakalpojumus, izmantojot pakalpojumus, kas noslēgti ar mums, vai izmantojot citu pakalpojumu sniedzēju. Neievērojot šo punktu, nekavējoties tiek apturēts un bez iepriekšēja paziņojuma par līgumā paredzētajiem pakalpojumiem. Visi radušies izdevumi tiks iekasēti no lietotāja konta. Ja tiek konstatēts, ka lietotājs sūta SPAM vēstules, konta darbība tiks apturēta, un par kontu no jauna atmaksāsiet kontu 50 USD. Ja šī politika turpināsies, konts tiks noņemts no mūsu serveriem, un, kā minēts iepriekš, lietotājam ir jāsedz radušies izdevumi un kaitējums citiem tā paša servera lietotājiem. Kad pakalpojumu aptur SPAM, apturēšanas ekrāns tiks ievietots attiecīgajā vietnē. Šis ekrāns tiks noņemts, tiklīdz būs samaksāts soda naudas maksājums.

14 - masu pasta piegāde

It is reported that the mass mailing is not allowed, since the functioning of the server from which it is carried out is affected. If the Subscriber has a certain number of users who are interested in receiving certain information about their company or service, before sending the corresponding email, contact the technical area to c.neolo.com, so that they are provided with the necessary information. necessary instructions, so as not to generate conflicts of any kind. In case of sending mass mail the account will be suspended immediately by the technical department of our company. It will be restored only once the Subscriber contacts that department to clarify the situation and Neolo.com considers that there is no risk of "banning" the IP address of the mail server or saturation of the servers.

15 - Pikšķerēšanas novēršanas politika

Pakalpojuma apturēšana un / vai atcelšana pirms pikšķerēšanas atklāšanas no vietnes, kas mitināta vietnē Neolo.com. "Pikšķerēšana" ir veids, kas saistīts ar informācijas iegūšanu krāpniecības un / vai identitātes zādzības realizēšanai. Tas sastāv no tādas informācijas kā kredītkaršu numuru, paroļu, konta informācijas vai citu personas datu ņemšanas, izmantojot maldināšanu. Šāda veida krāpšanu parasti saņem, izmantojot e-pastus vai uznirstošos logus. Neolo.com atbalsta starptautiskās organizācijas cīņā pret pikšķerēšanu internetā. Ja domājat, ka esat kļuvis par pikšķerēšanas upuri, rīkojieties šādi:

  • Immediately report fraud to Technical Support at c.neolo.com > contact us
  • Sniedziet informāciju par krāpniekiem, piemēram, saņemtos ziņojumus, kompetentajai iestādei, izmantojot interneta krāpšanas ziņošanas centru https://www.ic3.gov. Šis centrs darbojas visā pasaulē sadarbībā ar juridiskām iestādēm, lai ātri aizvērtu krāpnieciskas vietnes un identificētu personas, kas ir atbildīgas par krāpšanu

Ja uzskatāt, ka jūsu personiskā informācija ir nozagta vai apdraudēta, jums tā jāpaziņo arī FTC https://www.ftc.gov

  • Ja klients ir tieši atbildīgs, apturēšana būs galīga un neatgriezeniska.
  • If vulnerabilities have been used in applications installed in your web space for this purpose, you must commit to correct them and delete malicious files from your website.

In the event of re-offending, in order for your site to be reactivated, you will have to pay the fine corresponding to US $ 50, committing yourself again to correct the vulnerabilities and delete the malicious files from your site. If after that your account is used again for this purpose we will proceed to the definitive and irreversible cancellation of it. To report a service or domain that is being used for illegal purposes, contact our Research Department through abusos@neolo.com

Likewise, hosting plans may exclusively store files corresponding to websites. The files .zip, .tar.gz videos or other extensions that exceed 100MB in size will be considered punctually and may be eliminated directly by Neolo.com without consulting the client in order to maintain stability and agility in the web hosting servers. This removal of content will not give rise to any compensation by the provider. For the storage of large files (greater than 100MB) the client must hire a VPS service.

16 - Money Back (Refund)

The right to request reimbursement of the money delivered to Neolo.com as payment for the services provided, will only be valid when the service corresponds only with one of the following plans:

  • Plan 0, Plan 1 and Unlimited Plan

Furthermore, in order for said refund request to be considered, the following requirements must be met:

  • The request must be received by Neolo.com before the first 30 days of the original service. In the case of modifications to the plan, the date of purchase of the first service will be taken.
  • The plan for which the MoneyBack is requested must be ACTIVE. In order for the MoneyBack option to be verified, you must NOT request the withdrawal of the service before or during the refund request.
  • The request will only be valid if the service was not provided or if the downtime was greater than 90% per year measured with siteuptime.com. A restocking fee of 15% is established for administrative expenses that will not be reimbursed.
  • Neolo.com neveic atmaksu gadījumos, kad tiek mitināti konti, kuru darbība ir apturēta par autortiesību pārkāpumiem.

Once the request for reimbursement has been received and the requirements previously stated have been complied with, Neolo.com will evaluate the request and, if applicable, the sum will be reimbursed through the agreed means. The amount of the refund will not include amounts of commission expenses that are applied in some forms of payment. Refunds may take from 20 to 40 days. SSL, licenses, registrations, renewals and domain transfers will not be reimbursed under any circumstances. Refunds may only be requested within 30 days of the initial hiring of the service, after this period, the user accepts that there will be no refund possibility.

17 - Domain registration

The processing of the domain for which the registration is paid to Neolo.com is subject to availability at the time of registration with the corresponding entity. This procedure is initiated only once the payment is verified. Once a domain has been processed, its characters can not be modified and the amount paid for it can not be refunded. When performing any procedure related to a domain in Neolo.com you accept the terms and conditions established by the international entity ICANN Neolo.com corroborate the availability at the time of completing the purchase order through the whois server of the operator of the corresponding TLD. Neolo.com is not responsible for the information contained in the WHOIS database of the TLD operator, as it is provided without any guarantee or guarantees regarding its accuracy.

If the domain that the customer entered in the purchase order is detected as busy or invalid, the option to send an alternative domain will be given to it, maintaining the same extension as the one selected in the purchase. The detection and report of domain occupied or not valid, is done when the domain already has the verified payment and step to registration. The notification is made via email with instructions for sending the alternative name. A domain can be suspended for technical or administrative reasons by Neolo.com, the client having the possibility of communicating with the Payments area from their client area for resolution. Upon expiration, the domain automatically goes into suspension and changes the status to expired.

The owner will have 10 days to pay the same at the renewal price set by Neolo.com and after those 10 days an additional $ 90 plus the renewal price must be paid to reactivate the operation of the domain. After 15 days of the expiration date of the domain, it is eliminated.

18 - Renewal of domains

Only the domains that have been registered initially by Neolo.com without exception will be renewed. The domains that are not in this situation have the option of being transferred to Neolo.com having to make this change, a minimum of 30 days before the expiration date. The renewal process starts only once the payment is verified, even if it does not guarantee the renewal of the domain. Only a domain could be renewed if the payment was made in time and form, otherwise it will not be possible. Neolo.com also does not guarantee or take responsibility if the domain can not be renewed.

19 - Domain transfer

It is a service carried out by Neolo.com courtesy with its customers, Neolo.com is not responsible for the correct completion of the transfer procedures initiated by its registration area since it depends solely on the entity where the domain is initially free the domain in question in time and that the emails sent to the email address of the administrative contact of the domain in the initial registration entity are correctly answered. There is no refund of money because Neolo.com pays when the process begins. The transfer process starts only once the payment is verified. It is the responsibility of the client who pays the transfer procedure, verify that the domain is in Active or OK status in the initial registration entity and enter the Transfer Code from your customer area. For a year of renewal to be added to the domain transferred, it must be more than 45 days from the date of creation or renewal in another entity.

20 - Maximum number of emails sent

The limit of mailing allowed by Neolo.com in their individual plans and resellers is 150 e-mails per hour for each domain and per created hosting account. In case of detecting an excess in the number of emails, blocking the sending of outgoing emails will be carried out until the end of the time since the suspension of blocking of outgoing mail began.
The most common causes of suspension are:

- A vulnerability in a web form for sending emails. In these cases, the suspension has no reactivation cost and is activated as soon as the user communicates and coordinates the resolution of the vulnerability with the Technical area. - Use of the email account exclusively for sending SPAM mail. These cases have the consequence of suspending the account, opening a follow-up case and generating the corresponding invoice. The account will be reactivated only after the payment of the debt has been verified. IMPORTANT: These limitations are only applied to individual plans and resellers that are on shared servers. The limitation in Dedicated servers and VPS only depends on the capacity of the equipment (hardware).

21 - Communication with Technical Support, and Payments area.

The optimal way to contact is at c.neolo.com > contact us.

22 - Hosting plans and number of accounts allowed

It is called individual accommodation plans which are listed below:

  • Plan 1
  • Plan 0
  • Unlimited Plan (allows multiple additional domains but all must be owned by the account holder since they will only have access to the cPanel, without WHM)

It is understood as individual accommodation to the possibility of hosting a single website. It is called multiple accommodation plans to which is listed below:

  • D7
  • D14
  • D25
  • D50
  • D100
  • D300

Multiple accommodation is understood as the possibility of creating from the control panel WHM enabled a limited number of hosting accounts, determined by the plan that is contracted. Each of these hosting accounts will allow hosting a single website. The hosting of a website will be done exclusively through the use of the tools enabled by Neolo.com. Modifications to the contracted service will not be allowed under any circumstances that result in hosting more websites than allowed as detailed in the characteristics of the plan. It will be considered breach at this point, actions such as (but not limited to): addon domains through APACHE directives on the .htaccess file, redirects with PHP code or any other language, etc. In the event that the subscriber incurs in the previously described activity, the immediate suspension of the service will be carried out, without prior notice, until the situation is normalized.

23 - Migrations

Migrations are free in the event that the previous web hosting provider uses cPanel and has the option to perform Full Backups. Otherwise, the technical team will consider depending on the time it takes the migration if it involves some cost or not. The migrations take from 3 to 10 working days according to the availability of time. In the case of not having cPanel in the previous provider, only the website can be migrated, but not the email accounts. The latter may be migrated only in exceptional cases and with an additional fee to be agreed upon.

24 - Applicable Law and Responsibility before Resellers

Jurisdiction and Applicable Law. All disputes or disputes arising from this Application will be submitted to the jurisdiction of the competent courts of the Federal Capital, Argentine Republic. This Agreement will be governed by the laws of the Argentine Republic. Neolo.com does not have any contractual relationship with the final customer that contracts the service to a "reseller" of the service. The conditions and rules set forth herein may be modified by Neolo.com without prior notice, notifying it by the means it deems necessary.

By contracting our services you declare to know and accept these usage policies.

Pēdējoreiz modificēts 2019. gada 10. decembrī.

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