Privacy Policy

Last revision: May 10, 2018

NEOLO cares about your privacy. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products, services, websites and mobile applications (collectively, our “Services”). Your personal data includes information such as: Name, Address, Telephone number, Date of birth, Email address, Other data collected that could directly or indirectly identify you.

Our Privacy Policy is intended to describe to you how and what data we collect, and how and why we use your personal data. It also describes options we provide for you to access, update or otherwise take control of your personal data that we process. If at any time you have questions about our practices or any of your rights described below, you may reach our Data Protection Officer (“DPO”) and our dedicated team that supports this office by contacting us at privacy@NEOLO.com. This inbox is actively monitored and managed so that we can deliver an experience that you can confidently trust.

What information do we collect?

Recopilamos información para poder brindarle la mejor experiencia posible cuando utilice nuestros Servicios. Mucho de lo que probablemente considera datos personales los proporciona directamente usted cuando: (1) cree una cuenta o adquiera cualquiera de nuestros Servicios (p. ej.,: información sobre facturación, incluido el nombre, la dirección, el número de tarjeta de crédito, la identificación gubernamental); (2) solicite ayuda a nuestro equipo de atención al cliente (ej.,: número de teléfono, dirección de correo electrónico, nombre y apellido); (3) complete formularios de contacto o solicítenos boletines informativos u otra información (p. ej., correo electrónico); o (4) participare en concursos y encuestas, postúlese para un trabajo o participe en actividades que promocionamos y para las que se podría precisar información acerca de usted. Sin embargo, también obtenemos información adicional cuando le proporcionamos nuestros Servicios para garantizar el desempeño necesario y óptimo. Es probable que estos métodos de obtención no sean obvios para usted. Por este motivo, a continuación nos gustaría remarcar y explicar un poco más cuáles podrían ser (ya que cambian con frecuencia) y cómo funcionan: La información relacionada con la cuenta se obtiene en conjunto con el uso que hace de nuestros Servicios, como número de cuenta, compras, cuándo los productos se renuevan o vencen, pedidos de información, y pedidos y notas o información a servicios al cliente explicando qué solicitó y cómo le respondimos. Las cookies y las tecnologías similares en nuestros sitios web y en nuestras aplicaciones nos permiten hacer el seguimiento de su comportamiento de navegación, saber a qué enlaces hace clic, qué productos compró, su tipo de dispositivo y obtener varios datos, incluidos los analíticos, acerca de cómo usa e interactúa con nuestros Servicios. Esto nos permite ofrecerle productos más relevantes, una mejor experiencia en nuestros sitios y aplicaciones móviles, y recopilar, analizar y mejorar el desempeño de nuestros Servicios. También podemos obtener su ubicación (dirección IP) para personalizar nuestros Servicios. Los datos sobre Uso de servicios se obtienen automáticamente cuando usa e interactúa con nuestros Servicios, incluidos los metadatos, los archivos de registro, las ID de las cookies/los dispositivos y la información de la ubicación. Esta información incluye datos específicos acerca de sus interacciones con las funciones, el contenido y los enlaces (incluidos los de terceros, como los complementos de redes sociales) que están dentro de los Servicios, la dirección del Protocolo de internet (IP), el tipo y las configuraciones del navegador, la fecha y hora en que se usaron los Servicios, la información acerca de la configuración y los complementos del navegador, las preferencias de idioma y los datos de las cookies, la información acerca de los dispositivos para acceder a los Servicios, incluido el tipo de dispositivo, el sistema operativo que se usa, las configuraciones del dispositivo, las ID de la aplicación, los identificadores únicos de dispositivo y datos de error. Algunos de estos datos recopilados podrían determinar su ubicación aproximada y se los puede usar con ese fin. Se pueden recibir datos suplementarios acerca de usted de otras fuentes, inclusive bases de datos públicas o terceros de quienes hayamos adquiridos datos, en cuyo caso podemos combinar estos datos con la información que ya tenemos acerca de usted. Esto nos permite actualizar, ampliar y analizar la exactitud de nuestros registros, identificar a los nuevos clientes y ofrecerle productos y servicios que le pueden interesar. Si nos proporciona información personal acerca de otras personas, o si otras personas nos proporcionan información acerca de usted, solo utilizaremos dicha información para el propósito específico para el cual se proporcionó.

How we utilize information.

We strongly believe in both minimizing the data we collect and limiting its use and purpose to only that (1) for which we have been given permission, (2) as necessary to deliver the Services you purchase or interact with, or (3) as we might be required or permitted for legal compliance or other lawful purposes. These uses include: Delivering, improving, updating and enhancing the Services we provide to you. We collect various information relating to your purchase, use and/or interactions with our Services. We utilize this information to: Improve and optimize the operation and performance of our Services (again, including our websites and mobile applications) Diagnose problems with and identify any security risks, errors, or needed enhancements to the Services Detect and prevent fraud and abuse of our Services and systems Collecting aggregate statistics about use of the Services Understand and analyze how you use our Services and what products and services are most relevant to you. Often, much of the data collected is aggregated or statistical data about how individuals use our Services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, we treat it accordingly. Sharing with trusted third parties. We may share your personal data with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as: Processing credit card payments Serving advertisements Conducting contests or surveys Performing analysis of our Services and customers demographics Communicating with you, such as by way email or survey delivery Customer relationship management. We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent). Communicating with you. We may contact you directly or through a third party service provider regarding products or services you have signed up or purchased from us, such as necessary to deliver transactional or service related communications. We may also contact you with offers for additional services we think you’ll find valuable if you give us consent, or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase our goods or services. These contacts may include: Email Text (SMS) messages Telephone calls Automated phone calls or text messages. You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting “Account Settings” page. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy policy applies. In addition, it will describe any choice options you have in regards to the use and/or sharing of your personal data with a co-branded partner, as well as how to exercise those options. If you make use of a service that allows you to import contacts (ex. using email marketing services to send emails on your behalf), we will only use the contacts and any other personal information for the requested service. If you believe that anyone has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@NEOLO.com. Transfer of personal data abroad. If you utilize our Services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders. Also, when you call us or initiate a chat, we may provide you with support from one of our global locations outside your country of origin. In these cases, your personal data is handled according to this Privacy Policy. Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. To the extent we are legally permitted to do so, we will take reasonable steps to notify you in the event that we are required to provide your personal information to third parties as part of legal process. We will also share your information to the extent necessary to comply with ICANN or any ccTLD rules, regulations and policies when you register a domain name with us. Website analytics. We use multiple web analytics tools provided by service partners such as Google Analytics, MixPanel and Singular to collect information about how you interact with our website or mobile applications, including what pages you visit, what site you visited prior to visiting our website, how much time you spend on each page, what operating system and web browser you use and network and IP information. We use the information provided by these tools to improve our Services. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which you reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can control the technologies we use by managing your settings through our Cookie Policy or the ‘cookie banners” that may be presented (depending on URL of website visited) when you first visit our webpages, or by utilizing settings in your browser or third-party tools, such as disconnect.me/disconnect, ghostery.com, and others. Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products you currently own. These offers will display as varying product banners presented to you while browsing. We also partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness. If you wish to opt out of interest-based advertising go to preferences-mgr.truste.com [or if located in the European Union go to youronlinechoices.eu]. Please note you will continue to receive generic ads. Third-party websites. Our website and our mobile applications contain links to third-party websites. We are not responsible for the privacy practices or the content of third-party sites. Please read the privacy policy of any website you visit.

How you can access, update or delete your data.

To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit “Account Settings.” If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. If you are unable for any reason to access your Account Settings or our Privacy Center, you may also contact us by one of the methods described in the “Contact Us” section below.

How we secure, store and retain your data.

Seguimos estándares generalmente aceptados para almacenar y proteger los datos personales que recopilamos durante la transmisión y una vez recibidos y almacenados, incluida la utilización de cifrado cuando corresponda. Conservamos los datos personales solo durante el tiempo necesario para proporcionar los Servicios que ha solicitado y en lo sucesivo para diversos fines legales o comerciales. Esto podría incluir períodos de retenció tá obligado por ley, por contrato o por obligaciones similares aplicables a nuestras operaciones comerciale ra preservar, resolver, defender o hacer cumplir nuestros derechos legales/contractuales; cesario para llevar registros comerciales y económicos que sean adecuados y exacto tiene alguna pregunta acerca de la seguridad o retención de sus datos personales, puede comunicarse con nosotros en privacy@NEOLO.com.

‘Do Not Track’ notifications.

Some browsers allow you to automatically notify websites you visit not to track you using a “Do Not Track” signal. There is no consensus among industry participants as to what “Do Not Track” means in this context. Like many websites and online services, we currently do not alter our practices when we receive a “Do Not Track” signal from a visitor’s browser. To find out more about “Do Not Track,” you may wish to visit www.allaboutdnt.com.

Age restrictions.

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18. If you know of or have reason to believe anyone under the age of 18 has provided us with any personal data, please contact us.

Changes in our Privacy Policy.

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.

Data Protection Authority.

If you are a resident of the European Economic Area (EEA) and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may direct questions or complaints to our lead supervisory authority, the UK's Information Commissioner’s Office, as noted below: www.ico.org.uk Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, United Kingdom Phone: 0303 123 1113

Contact us.

If you have any questions, concerns or complaints about our Privacy Policy, our practices or our Services, you may contact our Office of the DPO by email at privacy@NEOLO.com.

We will respond to all requests, inquiries or concerns within thirty (30) days.

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