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Last revision: Oct 10, 2019
Translated versions of contracts and legal policies are provided only as a convenience to facilitate reading and understanding of the Spanish versions. The purpose of providing translations of contracts and legal policies is not to create a legally binding contract and not be a substitute for the legal validity of English versions. In case there is a dispute or conflict, the Spanish versions of the contracts and legal policies in any case govern our relationship and will prevail over the terms in any other language.
NEOLO cares about your privacy. For this reason, we collect and use personal data only to the extent necessary to provide you with our first-class products, services, websites and applications (collectively, our Services). Your personal data includes the following information: Name, Address, Telephone number, Date of birth, Email address, Other data collected that could identify you directly or indirectly.
We collect information in order to provide you with the best possible experience when using our Services. Much of what you probably consider personal data is provided directly by you when: (1) you create an account or purchase any of our Services (e.g., billing information, including name, address, credit card number , government identification); (2) ask our customer service team for help (eg, phone number, email address, first and last name); (3) complete contact forms or request newsletters or other information (eg, email); or (4) I will participate in contests and surveys, apply for a job or participate in activities we promote and for which information about you may be required. However, we also obtain additional information when we provide you with our Services to ensure the necessary and optimal performance. These methods of obtaining are probably not obvious to you. For this reason, below we would like to highlight and explain a little more what they could be (since they change frequently) and how they work: The information related to the account is obtained in conjunction with the use made of our Services, as a number of account, purchases, when products are renewed or expired, information requests, and orders and notes or information to customer services explaining what you requested and how we respond. Cookies and similar technologies on our websites and in our applications allow us to track your browsing behavior, know which links you click, what products you bought, your type of device and obtain various data, including analytics, about of how you use and interact with our Services. This allows us to offer you more relevant products, a better experience in our mobile sites and applications, and to collect, analyze and improve the performance of our Services. We can also obtain your location (IP address) to customize our Services. Data on Use of services are automatically obtained when you use and interact with our Services, including metadata, log files, cookie / device IDs and location information. This information includes specific data about your interactions with the functions, content and links (including those of third parties, such as social network add-ons) that are within the Services, the Internet Protocol (IP) address, the type and browser settings, the date and time the Services were used, information about browser settings and add-ons, language preferences and cookie data, information about devices to access Services, including device type, operating system used, device configurations, application IDs, unique device identifiers and error data. Some of this collected data could determine your approximate location and can be used for that purpose. Supplementary data about you may be received from other sources, including public or third party databases from whom we have acquired data, in which case we may combine this data with the information we already have about you. This allows us to update, expand and analyze the accuracy of our records, identify new customers and offer products and services that may interest you. If you provide us with personal information about other people, or if other people provide us with information about you, we will only use that information for the specific purpose for which it was provided.
To access, view, update, delete or easily enter your personal data (if available), or to update your subscription preferences, log in to your account. If you request to delete your personal data and that data is necessary for the products or services you purchased, the request will be accepted only to the extent that it is no longer necessary for any of the services acquired or required for our legitimate business purposes or for legal requirements or contractual record keeping. If for any reason you cannot access your account settings or our privacy center, you can also contact us by any of the ways described in the following section.
We follow generally accepted standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate. We retain personal data only for as long as necessary to provide the Services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods: mandated by law, contract or similar obligations applicable to our business operations; for preserving, resolving, defending or enforcing our legal/contractual rights; or needed to maintain adequate and accurate business and financial records.
If you have any questions about the security or retention of your personal data, you can contact us at firstname.lastname@example.org.
Some browsers allow you to automatically notify the websites you visit that are not tracked. To do this, use the Do not follow up signal. There is no consensus among industry participants regarding what it means to not follow up in this context. Like many websites and online services, we currently do not modify our practices when we receive a signal of not tracking a visitor's browser. For more information about the Do Not Track signal you can access (www.allaboutdnt.com).
Our Services are available for sale only to people over 18 years. Our Services are not aimed at children under 18, nor is it intended that they consume them or are designed to seduce them. Contact us if you have knowledge or any reason to assume that a child under 18 provided us with personal information.
If you reside in the European Economic Area (EEA) and consider that we must keep your personal data in accordance with the General Data Protection Regulation (GDPR), you can direct questions or complaints to our main supervisory authority, the Information Commissioner's Office from the United Kingdom, as follows: www.ico.org.uk
We will respond to all requests, questions and concerns within thirty (30) days.