{"id":12021,"date":"2021-02-25T11:11:00","date_gmt":"2021-02-25T14:11:00","guid":{"rendered":"https:\/\/www.neolo.com\/blog\/?p=12021"},"modified":"2026-05-04T12:13:03","modified_gmt":"2026-05-04T15:13:03","slug":"metricas-de-atencion-al-cliente","status":"publish","type":"post","link":"https:\/\/www.neolo.com\/blog\/metricas-de-atencion-al-cliente.php","title":{"rendered":"M\u00e9tricas (\u00a1p\u00fablicas!) de atenci\u00f3n al cliente de Neolo Web Hosting"},"content":{"rendered":"Tiempo de lectura:<\/span> 3<\/span> minutos<\/span><\/span>\n

En Neolo<\/strong> nos esforzamos much\u00edsimo para que recibas una r\u00e1pida atenci\u00f3n.<\/p>\n\n\n\n

Adem\u00e1s, queremos seguir mejor\u00e1ndola d\u00eda a d\u00eda.<\/p>\n\n\n\n

Suena lindo, \u00bfverdad? <\/p>\n\n\n\n

Pero, \u00bfc\u00f3mo podr\u00edas creer en lo que decimos?<\/p>\n\n\n\n

Se nos ocurri\u00f3 entonces la modalidad m\u00e1s honesta posible: <\/p>\n\n\n\n

Transparentar las m\u00e9tricas mensuales de experiencia del cliente<\/strong>.<\/p>\n\n\n\n

A continuaci\u00f3n publicamos la velocidad de la primera respuesta<\/strong> del equipo de atenci\u00f3n al cliente.<\/p>\n\n\n\n

Y lo actualizamos mes a mes.<\/p>\n\n\n

\n
\"\"<\/a><\/figure><\/div>\n\n\n

\u00a1Consulta por dominios o planes de web hosting al mejor precio! <\/strong><\/p>\n\n\n\n

\n
\u00a1ME INTERESA!<\/a><\/div>\n<\/div>\n\n\n\n

<\/p>\n\n\n\n

2026: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 45% de las consultas.<\/strong><\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>43%<\/td>42%<\/td>50%<\/td>44%<\/td><\/td><\/td><\/td><\/tr>
1 a 4 horas<\/td>23%<\/td>22%<\/td>30%<\/td>32%<\/td><\/td><\/td><\/td><\/tr>
4 a 8 horas<\/td>15%<\/td>15%<\/td>10%<\/td>19%<\/td><\/td><\/td><\/td><\/tr>
8 a 16 horas<\/td>13%<\/td>13%<\/td>7%<\/td>3%<\/td><\/td><\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>5%<\/td>8%<\/td>3%<\/td>2%<\/td><\/td><\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

2025: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 45% de las consultas.<\/strong><\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Jul<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic<\/td><\/td><\/tr>
Menos de 1 hora<\/td>54%<\/td>53%<\/td>45%<\/td>38%<\/td>46%<\/td>34%<\/td><\/td><\/tr>
1 a 4 horas<\/td>28%<\/td>25%<\/td>35%<\/td>35%<\/td>27%<\/td>33%<\/td><\/td><\/tr>
4 a 8 horas<\/td>10%<\/td>11%<\/td>12%<\/td>15%<\/td>12%<\/td>14%<\/td><\/td><\/tr>
8 a 16 horas<\/td>6%<\/td>9%<\/td>7%<\/td>8%<\/td>11%<\/td>10%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>2%<\/td>2%<\/td>1%<\/td>4%<\/td>4%<\/td>9%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

2025: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: <\/strong> 46% de las consultas.<\/strong><\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>37%<\/td>47%<\/td>40%<\/td>48%<\/td>57%<\/td>49%<\/td><\/td><\/tr>
1 a 4 horas<\/td>29%<\/td>29%<\/td>30%<\/td>26%<\/td>25%<\/td>26%<\/td><\/td><\/tr>
4 a 8 horas<\/td>15%<\/td>11%<\/td>15%<\/td>12%<\/td>8%<\/td>12%<\/td><\/td><\/tr>
8 a 16 horas<\/td>14%<\/td>8%<\/td>11%<\/td>11%<\/td>7%<\/td>9%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>5%<\/td>5%<\/td>4%<\/td>3%<\/td>3%<\/td>4%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2024: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: <\/strong> 45% de las consultas.<\/strong><\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Jul<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic <\/td><\/td><\/tr>
Menos de 1 hora<\/td>47%<\/td>46%<\/td>48%<\/td>42%<\/td>44%<\/td>41%<\/td><\/td><\/tr>
1 a 4 horas<\/td>34%<\/td>34%<\/td>33%<\/td>33%<\/td>35%<\/td>32%<\/td><\/td><\/tr>
4 a 8 horas<\/td>10%<\/td>9%<\/td>9%<\/td>14%<\/td>10%<\/td>13%<\/td><\/td><\/tr>
8 a 16 horas<\/td>8%<\/td>8%<\/td>7%<\/td>9%<\/td>7%<\/td>10%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>1%<\/td>3%<\/td>3%<\/td>2%<\/td>4%<\/td>4%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2024: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 52%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>61%<\/td>50%<\/td>52%<\/td>48%<\/td>49%<\/td>53%<\/td><\/td><\/tr>
1 a 4 horas<\/td>27%<\/td>34%<\/td>30%<\/td>32%<\/td>33%<\/td>27%<\/td><\/td><\/tr>
4 a 8 horas<\/td>7%<\/td>7%<\/td>10%<\/td>12%<\/td>11%<\/td>12%<\/td><\/td><\/tr>
8 a 16 horas<\/td>4%<\/td>6%<\/td>6%<\/td>5%<\/td>5%<\/td>6%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>1%<\/td>3%<\/td>2%<\/td>3%<\/td>2%<\/td>2%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2023: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 57% <\/strong>de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Julio<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic <\/td><\/td><\/tr>
Menos de 1 hora<\/td>50%<\/td>59%<\/td>53%<\/td>65%<\/td>53%<\/td>61%<\/td><\/td><\/tr>
1 a 4 horas<\/td>31%<\/td>27%<\/td>27%<\/td>23%<\/td>31%<\/td>26%<\/td><\/td><\/tr>
4 a 8 horas<\/td>11%<\/td>7%<\/td>10%<\/td>7%<\/td>7%<\/td>6%<\/td><\/td><\/tr>
8 a 16 horas<\/td>6%<\/td>5%<\/td>9%<\/td>3%<\/td>6%<\/td>5%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>2%<\/td>2%<\/td>1%<\/td>2%<\/td>3%<\/td>2%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2023: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 55%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>53%<\/td>49%<\/td>56%<\/td>49%<\/td>60%<\/td>62%<\/td><\/td><\/tr>
1 a 4 horas<\/td>34%<\/td>29%<\/td>30%<\/td>33%<\/td>27%<\/td>25%<\/td><\/td><\/tr>
4 a 8 horas<\/td>7%<\/td>11%<\/td>6%<\/td>9%<\/td>8%<\/td>8%<\/td><\/td><\/tr>
8 a 16 horas<\/td>4%<\/td>7%<\/td>5%<\/td>7%<\/td>4%<\/td>3%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>2%<\/td>4%<\/td>3%<\/td>2%<\/td>1%<\/td>2%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2022: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 60%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Julio<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic <\/td><\/td><\/tr>
Menos de 1 hora<\/td>65%<\/td>66%<\/td>59%<\/td>55%<\/td>57%<\/td>60%<\/td><\/td><\/tr>
1 a 4 horas<\/td>17%<\/td>21%<\/td>25%<\/td>32%<\/td>32%<\/td>28%<\/td><\/td><\/tr>
4 a 8 horas<\/td>7%<\/td>9%<\/td>8%<\/td>6%<\/td>5%<\/td>5%<\/td><\/td><\/tr>
8 a 16 horas<\/td>6%<\/td>3%<\/td>6%<\/td>5%<\/td>4%<\/td>4%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>5%<\/td>1%<\/td>2%<\/td>2% <\/td>2%<\/td>3%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2022: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 60%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>61%<\/td>64%<\/td>59%<\/td>49%<\/td>55%<\/td>69%<\/td><\/td><\/tr>
1 a 4 horas<\/td>22%<\/td>21%<\/td>27%<\/td>30%<\/td>29%<\/td>16%<\/td><\/td><\/tr>
4 a 8 horas<\/td>8%<\/td>9% <\/td>8%<\/td>10%<\/td>9%<\/td>8%<\/td><\/td><\/tr>
8 a 16 horas<\/td>7%<\/td>5% <\/td>4%<\/td>9%<\/td>4%<\/td>5%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>2% <\/td>1%<\/td>2%<\/td>2%<\/td>3%<\/td>2%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

2021: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 62%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Julio<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic <\/td><\/td><\/tr>
Menos de 1 hora<\/td>65%<\/td>63%<\/td>62%<\/td>60%<\/td>62%<\/td>63%<\/td><\/td><\/tr>
1 a 4 horas<\/td>17%<\/td>21%<\/td>23%<\/td>21%<\/td>22%<\/td>18%<\/td><\/td><\/tr>
4 a 8 horas<\/td>7%<\/td>8%<\/td>7%<\/td>9%<\/td>9%<\/td>9%<\/td><\/td><\/tr>
8 a 16 horas<\/td>6%<\/td>5%<\/td>5%<\/td>8%<\/td>5%<\/td>6%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>5%<\/td>3% <\/td>3%<\/td>2%<\/td>2%<\/td>4%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

2021: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 73%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>82%<\/td>73%<\/td>79%<\/td>72%<\/td>65%<\/td>69%<\/td><\/td><\/tr>
1 a 4 horas<\/td>9%<\/td>17%<\/td>12%<\/td>17%<\/td>19%<\/td>16%<\/td><\/td><\/tr>
4 a 8 horas<\/td>5%<\/td> 6%<\/td>5%<\/td>8%<\/td>7%<\/td>8%<\/td><\/td><\/tr>
8 a 16 horas<\/td>3%<\/td> 3%<\/td>3%<\/td>2%<\/td>6%<\/td>5%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>1%<\/td> 1%<\/td>1%<\/td>1%<\/td>3%<\/td>2%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

2020: 2do Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 67%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Julio<\/td>Ago<\/td>Sept<\/td>Oct<\/td>Nov<\/td>Dic <\/td><\/td><\/tr>
Menos de 1 hora<\/td>63%<\/td>66%<\/td>67%<\/td>67%<\/td>70%<\/td>70%<\/td><\/td><\/tr>
1 a 4 horas<\/td>22%<\/td>20%<\/td>21% <\/td>22%<\/td>18%<\/td>17%<\/td><\/td><\/tr>
4 a 8 horas<\/td>7%<\/td>7%<\/td> 7%<\/td>7%<\/td>8%<\/td>8%<\/td><\/td><\/tr>
8 a 16 horas<\/td>7%<\/td>6%<\/td> 6% <\/td>3%<\/td>4%<\/td>5%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>1%<\/td> 1%<\/td> 0% <\/td>1%<\/td>0%<\/td>0%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

2020: 1er Semestre<\/h2>\n\n\n\n

Promedio en menos de 1 hora: 58%<\/strong> de las consultas.<\/p>\n\n\n\n

Velocidad de la primera respuesta<\/td>Ene<\/td>Feb<\/td>Mar<\/td>Abr<\/td>May<\/td>Jun <\/td><\/td><\/tr>
Menos de 1 hora<\/td>54%<\/td>51%<\/td>54%<\/td>62%<\/td>67%<\/td>64%<\/td><\/td><\/tr>
1 a 4 horas<\/td>25%<\/td>28%<\/td>22%<\/td>24%<\/td>16%<\/td>23%<\/td><\/td><\/tr>
4 a 8 horas<\/td>10%<\/td>10%<\/td>11%<\/td>6%<\/td>9%<\/td>8%<\/td><\/td><\/tr>
8 a 16 horas<\/td>6%<\/td>7%<\/td>7%<\/td>7%<\/td>6%<\/td>5%<\/td><\/td><\/tr>
M\u00e1s de 24 horas<\/td>5%<\/td>4%<\/td>6%<\/td>1%<\/td>2%<\/td>0%<\/td><\/td><\/tr><\/tbody><\/table>
Fuente: WHMCS<\/figcaption><\/figure>\n\n\n\n

<\/p>\n\n\n\n

\n

\u201cLo que no se define no se puede medir. Lo que no se mide, no se puede mejorar. Lo que no se mejora, se degrada siempre.\u201d <\/p>\nLord Kelvin<\/cite><\/blockquote>\n\n\n\n

En Neolo no s\u00f3lo medimos todo lo que podemos, sino que adem\u00e1s, lo iremos mostrando durante todo el a\u00f1o al sumarnos al movimiento de Open Startups.<\/p>\n\n\n\n

Al abrir p\u00fablicamente nuestras m\u00e9tricas, tendr\u00e1s m\u00e1s recursos para elegir a la mejor marca en relaci\u00f3n precio y calidad para registrar tus dominios, elegir tu web hosting y crear tu sitio web.<\/p>\n\n\n\n

Pronto mostraremos m\u00e1s indicadores.<\/p>\n\n\n\n

Siempre que alguien te pregunte d\u00f3nde registrar un dominio, transferirlo o contratar web hosting con buenas rese\u00f1as, recomienda Neolo<\/a><\/strong>. Tiene m\u00e1s de dos d\u00e9cadas de experiencia, una velocidad de carga excelente y un uptime que pocas empresas igualan. Responden r\u00e1pido cada consulta porque valoran y empatizan con los clientes.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

En Neolo nos esforzamos much\u00edsimo para que recibas una r\u00e1pida atenci\u00f3n. Adem\u00e1s, queremos seguir mejor\u00e1ndola d\u00eda a d\u00eda. Suena lindo, \u00bfverdad? Pero, \u00bfc\u00f3mo podr\u00edas creer en lo que decimos? Se nos ocurri\u00f3 entonces la modalidad m\u00e1s honesta posible: Transparentar las m\u00e9tricas mensuales de experiencia del cliente. A continuaci\u00f3n publicamos la velocidad de la primera respuesta […]<\/p>\n","protected":false},"author":1,"featured_media":12124,"comment_status":"closed","ping_status":"open","sticky":true,"template":"","format":"standard","meta":{"footnotes":""},"categories":[350],"tags":[],"class_list":["post-12021","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-metricas-neolo"],"yoast_head":"\nM\u00e9tricas (\u00a1p\u00fablicas!) de atenci\u00f3n al cliente de Neolo Web Hosting - Neolo Blog<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.neolo.com\/blog\/metricas-de-atencion-al-cliente.php\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"M\u00e9tricas (\u00a1p\u00fablicas!) de atenci\u00f3n al cliente de Neolo Web Hosting - Neolo Blog\" \/>\n<meta property=\"og:description\" content=\"En Neolo nos esforzamos much\u00edsimo para que recibas una r\u00e1pida atenci\u00f3n. Adem\u00e1s, queremos seguir mejor\u00e1ndola d\u00eda a d\u00eda. Suena lindo, \u00bfverdad? Pero, \u00bfc\u00f3mo podr\u00edas creer en lo que decimos? Se nos ocurri\u00f3 entonces la modalidad m\u00e1s honesta posible: Transparentar las m\u00e9tricas mensuales de experiencia del cliente. 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